Delivery Terms
Thank you for choosing https://ids-store.com , your trusted source for hardware. This page outlines our delivery process and the procedure for adding the delivery charge based on the destination location within Lebanon.
Delivery Process
Once you place an order with us, we will process it promptly. Our team will carefully package and prepare your hardware for delivery. We strive to provide efficient and reliable delivery service within Lebanon.
Delivery Timeframe
We aim to deliver your hardware within the estimated timeframe provided at the time of purchase. However, please note that unforeseen circumstances such as traffic conditions or logistical constraints may occasionally impact delivery times. We appreciate your understanding in such situations.
Additional Delivery Charge
For certain areas within Lebanon, an additional delivery charge may be applicable based on the distance from our location. The specific delivery charge for your location will be determined after you place your order.
Payment of Delivery Charge
After you place your order, our team will review the delivery address and determine the additional delivery charge, if applicable. We will then contact you via phone or WhatsApp to inform you of the delivery charge and confirm the delivery details.
Payment of the delivery charge will be made upon delivery. Our delivery personnel will collect the total amount, including the delivery charge, at the time of delivery. Please ensure that you have the correct payment amount available in cash.
Customer Responsibilities
To ensure a smooth delivery process, please ensure that you provide accurate and complete delivery information during the checkout process. It is your responsibility to provide a valid delivery address within Lebanon where someone will be available to receive the package. Any additional costs incurred due to inaccurate or incomplete address information will be the customer’s responsibility.
Returns Policy
Please note that once the hardware is sold and delivered, we cannot accept returns. It is your responsibility to carefully review the specifications, compatibility, and any other relevant information before making a purchase. We encourage you to reach out to our customer support team for any clarifications or assistance prior to placing your order.
In the unlikely event that you receive a defective or damaged item, please contact our customer support team immediately, within two day of delivery. We will assist you in resolving the issue through warranty claims or appropriate support channels provided by the manufacturer.
Contact Information
If you have any questions or need assistance regarding our delivery terms, please don’t hesitate to contact our customer support team. You can reach us via email at it-infrastructure@ids.com.lb or by calling our customer support hotline at +9611859501-ext 200 Our dedicated team is available to assist you during our business hours.
Legal Disclaimer
Please note that these delivery terms are subject to change without prior notice. It is recommended that you review these terms regularly to stay updated on any modifications.